Mon to Sat - 8am to 9pm | Freephone: 0800 0787 259

Our Terms and Privacy Policy

Standard Terms and Conditions:

Cleanfootprints reserve the right to make any changes to it's terms without notice. these terms and conditions are the most updated and supercede any other isssued.

General

All fragile and breakable items must be secured or removed by the customer before any works are carried out. Heavy items may not be moved due to Health & safety and in this case Cleanfootprints will clean around the furniture. Furniture is not designed to be moved with extra weight on them. Therefore Cleanfootprints will not be held responsible for any damage if the customer insists on heavy furniture being moved. Moving items with added weight can cause legs to break etc.

Drying

Cleanfootprints cleaning systems involve using water to flush away soil and grease particles. Carpets can be walked on immediately after cleaning as long as clean footwear is used.Drying times vary according to air flow, soil condition and fibre/backing content. Drying times usually vary from between 1 and 72 hours but 4 hours is the average.

Upholstery

Great care and attention to detail will be taken when Cleanfootprints clean and condition upholstery. A very thorough deep down clean is used to achieve the very best possible safe results. Although only cold to the touch upholstery should be left at least 24 hours before using again.

Stain removal & home cleaning methods

Cleanfootprints can not be held responsible for the results achieved when customers have attempted home cleaning methods. Cleanfootprints use the best industry standard cleaning systems, specially formulated chemicals, advanced machinery and know-how to get the very best safe results. Results may be limited due to wicking and setting of stains by home cleaning methods of which the customer agrees not to hold Cleanfootprints responsible. Cleanfootprints can not be held responsible for and do not gaurantee any and or complete removal of stains because the stains may have discoloured the fibres.

Odours

Cleanfootprints use industry standard cleaning methods and can not be held responsible if any kind of odour occurs during the operation. For example old urine stains can sometimes be reactivated.

Shrinkage

Dimentional change may occur when carpets and upholstery are mainly constructed of natural fibres. Cleanfootprints will take every care not to shrink items cleaned but can not be held responsible due to poorly fitted, replaced carpets, edgings and seams. Please note Wilton and woven carpets require being fitted with double grippers and if not Cleanfootprints can not be held responsible. It is the customer's responsibility to ensure all edges and seams are correctly fitted before any cleaning is carried out. Cleanfootprints will not be responsible for the pre-existing deterioration of carpet backings, adhesive tapes and glues.

Please note Cleanfootprints can not be held responsible for problems occuring if cleaning is carried out on top of Parque or wooden sheets of flooring.

Cleanfootprints can not be held responsible for: urine contamination, age and deterioration, marks that wick to the surface, migrating dyes and loss of lustre. Shrinkage, stain removal, water marking, yellowing and wear and tear.

Scotchgard protector

Scotchgard protector certainly helps carpets and upholstery but Cleanfootprints do not give any gaurantees to the effectiveness of the product. Customers should contact Scotchgard the manufacturer regarding any issues they may have.

Flea treatment

Care and attention is given to the application of our flea insecticides. Cleanfootprints will make additional charges if more than one application is required.

Claims

The customer agrees that any claims will be based on the current value of the article taking wear and tear into account. Cleanfootprints require 5 days notice in writting after any works carried out. Claims after this period will not be entertained.

In the unlikely event of a customer not being happy with works carried out then Cleanfootprints request to be allowed to return and re-clean again at no charge . If Cleanfootprints can not make the agreed appointment then Cleanfootprints will advise the customer as soon as possible with the reasons why and the customer agrees Cleanfootprints will not be responsible for inconvenience or loss of profit.

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occations, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints proceedure below and we will respond promptlyto ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Please call us on 0800 0787259 or email cleanfootprintssomerset@gmail.com

We aim to respond within 24 hours of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. 

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 2413209 or via their website at www.disputeresolutionombudsman.org/membership/whichtrusted traders

 

Terms and Conditions: Web Site.

This agreement applies as between you, the User of this Web Site and Clean Footprints, the owner(s) of this Web Site.  Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.

  1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings: 

 

Content

means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

Clean Footprints

means Clean Footprints;

Service

means collectively any online facilities, tools, services or information that Clean Footprints makes available through the Web Site either now or in the future;

System

means any online communications infrastructure that Clean Footprints makes available through the Web Site either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” 

means any third party that accesses the Web Site and is not employed by Clean Footprints and acting in the course of their employment; and

“Web Site” 

means the website that you are currently using (www.cleanfootprints.co.uk) and any sub-domains of this site (e.g. subdomain.www.cleanfootprints.co.uk) unless expressly excluded by their own terms and conditions.

  1. Intellectual Property

2.1          All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Clean Footprints, our affiliates or other relevant third parties.  By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

2.2          Subject to sub-clause 2.3 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Clean Footprints.

2.3          Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

  1. Links to Other Web Sites

This Web Site may contain links to other sites.  Unless expressly stated, these sites are not under the control of Clean Footprints or that of our affiliates.  We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

  1. Links to this Web Site

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.cleanfootprints.co.uk without prior permission.  Deep linking (i.e. links to specific pages within the site) requires the express permission of Clean Footprints.  To find out more please contact us by email at info@cleanfootprints.co.uk.

  1. Privacy

Use of the Web Site is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference.

  1. Disclaimers

6.1          Clean Footprints makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.

6.2          No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

  1. Availability of the Web Site

The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

Clean Footprints accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

  1. Limitation of Liability

8.1          To the maximum extent permitted by law, Clean Footprints accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

8.2          Nothing in these terms and conditions excludes or restricts Clean Footprints’s liability for death or personal injury resulting from any negligence or fraud on the part of Clean Footprints.

8.3          Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977.  However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.  This term shall apply only within jurisdictions where a particular term is illegal.

  1. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

  1. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

  1. Notices

All notices / communications shall be given to us by email to info@cleanfootprints.co.uk.  Such notice will be deemed received 3 days after the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

  1. Law and Jurisdiction

These terms and conditions and the relationship between you and Clean Footprints shall be governed by and construed in accordance with the Law of England and Wales and Clean Footprints and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Privacy Policy

What is your privacy policy?

We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly. This notice describes our privacy policy. By visiting us, you are accepting the privacy policy described below.

1. What Personal Information Do We Collect?

Information You Provide.

We receive and store information you enter. For example, when you search for or buy a product or service, or when you supply information such as your address, phone number or credit card. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you. In addition, if you choose, we may share your information with other companies who provide goods or services that you are interested in. Please see the "opt-in/opt-out" selection in Section 4 of this policy.

Cookies.

Like many websites, we use "cookies". Cookies are small programs that we transfer to your hard drive that allow us to recognize you and to provide you with a customized shopping experience. If you do not want us to use cookies, you can easily disable them by going to the toolbar of your web browser, and clicking on the "help" button. Follow the instructions that will prevent the browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies.

Other Information

Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site.

Information from other sources

We might receive information about you from other sources and add it to our account information. This may include updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

2. How do we use your information?

Agents.

We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Law Inforcement

If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

3. Your Choice: Opt-in or Opt-out.

It is your choice whether to receive emails or special offers from us or others. The following section provides you with this choice. Please note the default settings below.

    * Please send me email or other mail informing me of special offers of your products or services.

    * Please do not send me email or other mail informing me of special offers of your products or services.

    * Please send me email or other mail informing me of special offers of related products or services from other companies.

    * Please do not send me email or other mail informing me of special offers of related products or services from other companies.

If you do not wish to receive any mail from us please use the details in contact us section to tell us.

We will not sell or use your details on our contact forms other than to contact you regarding your enquiry.

4. Children.

We do not sell products or services to children. If you are under 16, you may use this site only with involvement of a parent or guardian.

5. Other Websites.

Various Web sites may be linked to this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others. You may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance (www.privacyalliance.org).

6. Contact Us.

If you would like to learn more about our privacy policy, or to access your personally identifiable information contained on our website, you may contact us at info@cleanfootprints.co.uk. You will be required to provide identifier information to assure that this information is not released to others. We reserve the right to modify this policy in the future. If we do so, notice will be posted on our home page.

You can also contact us on 01823 259261. Glyn Woodcock t/a Cleanfootprints 33 Mountfields Rd, Taunton TA13BL.