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Frequently Asked Questions about carpet or upholstery cleaning answered

Please see a few of the most common questions Cleanfootprints are asked below - or if you have your own question not answered here, please Contact Us, we'll be happy to help.

Q. Do you charge extra for a better, deeper clean on arrival

A. We are a premium service so everything is included. Please be careful, some companies do advertise very cheap prices then on arrival swop to a better deeper clean costing alot more. This is called Bait & Switch and is illegal, offering you a cheap price to bait you with then switching the cleaning method to do the job properly. Please ask for further details if required.

Q. Is it true that once you have had your carpet or suite cleaned they get dirtier quicker, takes the stuffing out?

A. This is true when you use inferior cleaning methods like hire machines that are not sometimes man enough to do the job. Using high foaming soaps that stay in the carpet to attract soil. Cleanfootprints methods do not attract soil, the solutions we use dry to a microscopic crystal that is later vacuumed away.  Simply resulting in restoration of colour, feel and bounce.

Q. How long will my carpets or furniture take to dry?

A. Drying times for carpets and soft furnishings can vary greatly due to the following conditions:

  • Relative humidity within the environment.
  • Adequate ventilation introduced to the environment.
  • The degree of soil contained within the carpet or fabric.
  • The level of competence of the cleaning operative and equipment used.
  • The moisture retention rates of the fibres e.g. wool is more absorbent than man-made nylon.

Most carpets are dry within 2 to 3 hours with adequate ventilation and can usually be walked on straight away. Upholstery 24-72 hours because of the very thorough deep down clean the filling will retain a certain amount of moisture. Most furniture will feel just slightly damp or cold to the touch.

Our cleaning operators will normally advise clients roll in excelerating the drying processes whilst on location. Best practice on upholstery is to keep cusions off the framework on some old towels whilst occationally turning in prayer form. Warm air flow is the secret.

Q. A member of our household has an allergy

A. When carrying out the cleaning operation dust mites etc will be disturbed and it is therefore advisable to allow settling for 24 hours. Please see our section on dust mites. Professional cleaning greatly improves the air quality for allergy sufferers. If you are unsure or concerned just ask us .

Q. Will my carpet shrink when cleaned?

A. Cleanfootprints operative will inspect then qualify the customer before commencing the work. He will advise on loose seams and absence of gripper rod and the potential of dimensional change. He will give his professional opinion and if necessary advise remedial work to be carried out first or go ahead at the customers request with the knowledge they may have to ask a carpet fitter to repair/re-fit. It is very rare for a carpet to shrink!

Q. Does the room have to be free of items?

A. No, but it does help. Breakables should be removed from the room including inside cabinets if we have to lift them. CleanFootprints are very careful but only human so a common sense approach is required. A sofa can stay where it is as we will move to one side just enough to get to then if wooden or metal legs will place foil pads underneath to protect until dry.

Q. Will all the stains come out of the carpet?

A. Most marks and spots will come out but no guarantee can be made, it would not be honest. Success is governed by the nature of the article being cleaned, whether home methods have been used as this can set stains permanently. This is why the customer is employing Cleanfootprints, professionals to get the best possible results.

Q. What methods do you use to clean carpets and upholstery?

A. We use the best possible methods to get the best safe results. Cleanfootprints systems are professional solutions with the correct  machinery and knowledge tried and tested and constantly updated.

Q. Do you use steam to clean carpets?

A. No. Steam is 100 degrees and over and can do a lot of harm to furnishings like shrinkage, colour bleed, swells and permanent setting of stains. Best they are used for ceramic tiling etc. One of our methods of cleaning is called 'Hot Water Extraction' sometimes confused with steam cleaning.

Q. I have black marks around the edge of the carpet, will it come out?

A. The draft marks are cause by air movement under doors and usually in bedrooms around the edges. The edges are extremely difficult and would take a very long time, with no guarantee of results.

Q. What’s this very dirty area in front of the settee?

A. What we call ‘TV Shuffle’ where you sit and watch television. The results are usually amazing as we concentrate on them but no guarantee can be made as these areas have usually worn more than say behind the settee. This abrasion causes different light reflection resulting in the appearance of slight soiling.

Q. Can I put the cushion covers in the washing machine?

A. Not recommended. A lot of covers will shrink making it impossible to put them back on again. The zips are for ease of manufacture and not for cleaning. Also washing powders can damage the colours leaving a miss-match when returned to the frame.

Q. How often should carpets and upholstery be professionally cleaned?

A. Every home is different depending on how much its used. The cost of cleaning is minimal compared to replacement. Just keep an eye on where you sit and compare to the back of the furniture.

As a rule of thumb, furniture every two years and carpets every 9 to 12 months. Food for thought: 1 yd of kitchen hard floor compared to the same in carpet. The average housewife mops the kitchen once or twice a week and only vacuums the carpet. There is 60 to 100 times more cleaning surface in a carpet because of the contours of the fibres. The pile hides the soiling, so when a carpet looks slightly dirty, well it really is dirty!

Imagine walking on a white shirt for a day, you would not wear it because it would be dirty.

Q. Can you put Scotchgard cushion covers in the washing machine?

A. Not recommended. A lot of covers will shrink making it impossible to put them back on again. The zips are for ease of manufacture and not for cleaning. Also washing powders can damage the colours leaving a miss-match when returned to the frame. Scotchgard will last so long before it needs topping up, re-applying.

Q. My wool carpet has patches of missing tufts around some edges.

A. Every day Cleanfootprints cleaning operatives discover damage caused by moth, it is very common in the UK. Check for bald patches of carpet under rugs and dark areas like under the television and furniture. Look for places that are not vacuumed as often as traffic areas. Moth damage is almost always limited to 11” or 16” from the edge of a carpet. Confirmation of moth damage is little larvae or old silver white husks left behind.

Female moths do not eat your carpets and rugs but do lay eggs which hatch into larvae that consume the protein from the wool.

Remedy: Use a crevice detailed nozzle to vacuum carpets at least 2 foot away from the edge. Lift carpet from gripper rod to vacuum underneath and on the edges. Be prepared to loose even more damaged, loose pile.

Our advice is to employ a specialist carpet cleaner who will carry out the vacuuming for you and then clean using specifically designed solutions to kill the environment these larvae enjoy.

Q. What's the best way to clean up red wine from my carpet?

A. There are many remedies on the web such as white wine, salt, household products, bleach and bicarb of soda. If you experiment then you are more likely to change the composition of the red wine spill, making it more difficult for a professional cleaner.

Absorb with dry tissue, do not use water then call a professional. The chances of success are very good and if the cleaning procedure does not work then the company may use a dye transfer method of removal.